SeQual Eclipse Chat Transcript Summary

Nov 14, 2007

With us tonight to answer your questions is SeQual’s Pam Jackson, Director of Global Product Marketing. She was the original Program Director of the Eclipse over seven years ago and has a Bachelor’s Degree in Industrial Engineering. She has been involved with respiratory medical device product development, manufacturing and marketing for the past 18 years, with products in the hospital and home care. For the past 3 years she has been extensively involved with patients, home health care provider, CMS and the FAA in marketing the advantages of the Eclipse.

Editors note: The SeQual Eclipse Oxygen Concentrator may be purchased online at the Talk About Sleep Store. We thank you for your support of Talk About Sleep!

1. Do I need a prescription?
2. What comes with the Eclipse System?
3. Are there any other accessories available?
4. Can I take it camping, how does it recharge with no avail electricity?
5. What is the operating time of the battery?
6. What should I do if my Eclipse needs repair?
7. How long can I expect this unit to last?
8. I have a small compact car, will it fit in my trunk?
9. My current oxygen concentrator is very loud, what is the noise level of Eclipse as opposed to other brands?
10. How long is the Warranty?
11. Is there any routine service needed?
12. How do I check and replace internal Filters?
13. I am wondering about daily maintenance – cleaning the unit, what is required?
14. I am concerned about travel in different areas of elevations.I am traveling from Florida to Colorado. Does it automatically adjust or what do we patients need to know about elevation changes?
15. I am going on a bus and train trip, will they let me use the Eclipse?
16. Can I take and use the Eclipse for air travel?
17. How much does the Eclipse weigh?
18. What is the difference between continuous flow and pulse flow?
19. What are the advantages of Eclipse over other oxygen concentrators?
20. Is the Eclipse reimbursed by Medicare?
21. My provider has not heard of the Eclipse.
22. My provider does not carry the Eclipse. How can I get it?
23. Can I use my Eclipse with my CPAP Machine?
24. Can I get extra batteries?
25. I am planning a trip to Europe; can I bring the Eclipse with me?
26. Can the Eclipse be used 24/7?
27. I understand the US Army is interested in the Eclipse.
28. Can I take the Eclipse to the golf course?
29. Will my Doctor prescribe the Eclipse for me?
30. Will the Eclipse improve the quality of my life?
31. I love the Eclipse, how can I get more information on the product?
32. When I am in Pulse Mode, my Eclipse starts to beep after a short time.
33. Can I use the Eclipse during my exercise?
34. Do I need a special prescription for flying on an airplane?
35. Do I need someone to help me set up the Eclipse?
36. I live in a 2-story home. What is the best way to use the Eclipse?
37. How long can the tubing be on the Eclipse?
38. Can I take the Eclipse on commercial airlines?
39. Will the Eclipse decrease my electric bill?
40. Can I get a special rate for my electric bill?
41. Is the Eclipse the best oxygen system for me?
42. Can I use a humidifier?
43. Can I use Pulse Dosing at night with the Eclipse?
44. Can I try out the Eclipse on a trial period?
45. How can I get more information on living with COPD and oxygen?
46. Can I use the Eclipse in my car and my husband’s car?
47. Can I use oxygen if I smoke?
48. Do I have to use my oxygen at all times?
49. Where do I get my oxygen after my doctor prescribes it?
50. How long will I have to use my oxygen?
51. My husband has a hard time walking down the street without stopping to catch his breath. What should I do?
52. Will my oxygen prescription increase over time?
53. Why would I have to use oxygen?
54. What happens if I don’t use my oxygen like my doctor prescribes?
55. How does the Eclipse make oxygen?
56. What happens if the Eclipse starts to alarm?
57. What is my quality of life going to be like now that I am on oxygen?
58. Do I need to have a supply of oxygen cylinders in my garage?
59. Is there a patient organization so I can learn more about COPD?
60. What happens if I run out of oxygen?
61. How long does it take to charge the battery?
62. Can I use the Eclipse when the battery is charging?
63. What should I do if my Eclipse needs repair?

 

1. Do I need a prescription?
   Yes, you need a prescription from your doctor.
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2. What comes with the Eclipse System?
   The Eclipse comes with a battery, AC Power Supply, DC Power Supply, cart with a telescoping handle and an extra gross particle filter.
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3. Are there any other accessories available?
   Other accessories include an accessory bag, large wheeled cart, desktop battery charger. We will also be offering a wide range of other accessories in the future. Please be sure to check our web site for up-to-date information.
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4. Can I take it camping, how does it recharge with no avail electricity?
   You can always bring extra charged batteries with you.
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5. What is the operating time of the battery?
   The battery can operate from 1.25 to 4.5 hours depending on your flow settings.
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6. What should I do if my Eclipse needs repair?
   Consult your User Manual and then contact your home health care provider or the place you purchased the Eclipse from to schedule the repair.
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7. How long can I expect this unit to last?
   The Eclipse is a regular oxygen concentrator and has a 3 year warranty on the product.
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8. I have a small compact car, will it fit in my trunk?
   The Eclipse was designed to fit under the seat of an airplane. It weighs less than 18 pounds.
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9. My current oxygen concentrator is very loud, what is the noise level of Eclipse as opposed to other brands?
   The noise and the heat are much less than large oxygen concentrators on the market.
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10. How long is the Warranty?
    The warranty for the product is 3 years.
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11. Is there any routine service needed?
    Yes, weekly cleaning of the gross particle filter and the internal filters require changing.
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12. How do I check and replace internal Filters?
    There are 2 filters internal to the Eclipse which can be checked and changed as needed by your home health care provider or an authorized service center.
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13. I am wondering about daily maintenance – cleaning the unit, what is required?
    You should always keep your medical equipment clean and follow the recommended maintenance and cleaning instructions in the User Manual
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14. I am concerned about travel in different areas of elevations.I am traveling from Florida to Colorado. Does it automatically adjust or what do we patients need to know about elevation changes?
    The Eclipse is specified to operate up to 13,123 feet in elevation and still produce medical grade oxygen.
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15. I am going on a bus and train trip, will they let me use the Eclipse?
    Yes. Always check ahead of schedule, at least 48 hours, to make sure you have the necessary information on hand.
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16. Can I take and use the Eclipse for air travel?
    Yes, however check with the specific airline before making reservations to see if the Eclipse is approved for use on the particular airline and what specific requirements they may have. Some airlines have information on their web site.
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17. How much does the Eclipse weigh?
    The Eclipse weighs less than 18 pounds.
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18. What is the difference between continuous flow and pulse flow?
    When set in Continuous Flow Mode, the Eclipse produces a constant flow oxygen. When set in Pulse Flow Mode, the Eclipse delivers a bolus of oxygen when a inspiratory effort is detected from the nasal cannula.
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19. What are the advantages of Eclipse over other oxygen concentrators?
    The Eclipse has continuous flow and pulse flow. It can operate from battery power, AC power or DC power any where in the world. It is small and lightweight, approved for use on board commercial airlines.
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20. Is the Eclipse reimbursed by Medicare?
    Yes, the Eclipse can be reimbursed by Medicare for both the stationary oxygen code, E1390 and the ambulatory code, E1392.
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21. My provider has not heard of the Eclipse.
    Tell you provider to visit the web site: www.sequal.com or www.talkaboutsleep.com to get more information.
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22. My provider does not carry the Eclipse. How can I get it?
    You can find another provider in your area that carries the Eclipse or you can purchase an Eclipse at the Talk About Sleep online store.
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23. Can I use my Eclipse with my CPAP Machine?
    The Eclipse provides a continuous flow of oxygen. If you currently use another oxygen concentrator with your CPAP with flows less than 3 LPM, then you may be able to use the Eclipse in the same manner.
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24. Can I get extra batteries?
    Yes, you can buy extra batteries.
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25. I am planning a trip to Europe; can I bring the Eclipse with me?
    Yes. Make sure you have the appropriate power cords for the AC Power Supply for the specific countries which you will be traveling.
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26. Can the Eclipse be used 24/7?
    Yes. The Eclipse is an oxygen concentrator and has been developed and tested over a 7 year period.
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27. I understand the US Army is interested in the Eclipse.
    That is true. The military has needs for the use of oxygen on the battlefield to treat injured soldiers.
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28. Can I take the Eclipse to the golf course?
    Yes. You may need to take additional charged batteries to make it through all 18 holes.
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29. Will my Doctor prescribe the Eclipse for me?
    Perhaps. Ask your doctor if he has heard of the Eclipse and bring him information on the product and the advantages that it will bring to your life. You must have a prescription from your doctor for supplemental oxygen.
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30. Will the Eclipse improve the quality of my life?
    The Eclipse has many features that will allow you the freedom and mobility you may need for your activities of daily living.
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31. I love the Eclipse, how can I get more information on the product?
    You can call or email Talk About Sleep or go to www.sequal.com and request additional information.
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32. When I am in Pulse Mode, my Eclipse starts to beep after a short time.
    Make sure you are breathing through your nasal cannula. If the Eclipse does not detect an inspiratory effort, then it automatically converts to continuous flow.
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33. Can I use the Eclipse during my exercise?
    Yes. Make sure you ask your doctor to provide a prescription for while you are exercising.
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34. Do I need a special prescription for flying on an airplane?
    Most airlines require a physicians statement which you must present to the airline prior to travel or on the day of travel. Please check with the specific airline which you will be traveling.
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35. Do I need someone to help me set up the Eclipse?
    The Eclipse comes with a User Manual. You should read the manual from beginning to end before you use the Eclipse.
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36. I live in a 2-story home. What is the best way to use the Eclipse?
    You can purchase an additional AC Power Supply for your bedroom upstairs or to accomodate both floors of your home.
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37. How long can the tubing be on the Eclipse?
    You can use up to 50 feet of tubing when operating in continuous flow.
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38. Can I take the Eclipse on commercial airlines?
    Yes on most commercial airlines. Please check with the airline of which you will be traveling well enough in advance of your travel dates and prior to making reservations.
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39. Will the Eclipse decrease my electric bill?
    The Eclipse consumes significantly less power than traditional oxygen system.
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40. Can I get a special rate for my electric bill?
    Perhaps. Check with your Electric company to see if they have special provisions for medical equipment.
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41. Is the Eclipse the best oxygen system for me?
    Your physician, respiratory therapist, or home health care provider will provide you with guidance as to which device best suits your oxygen therapy needs. If your oxygen therapy prescription is less than 3 LPM continuous flow, talk to your physician to see if the Eclipse is the best system for your life style.
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42. Can I use a humidifier?
    Yes. You can use a humidifier when operating the Eclipse in continuous flow. SeQual offers a Humidifier Adapter Kit.
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43. Can I use Pulse Dosing at night with the Eclipse?
    The Eclipse operates in continuous flow. Please consult your physician for specific prescriptions for sleeping at night.
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44. Can I try out the Eclipse on a trial period?
    Possibly, check with your home health care provider to see if they carry the Eclipse and provide this service.
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45. How can I get more information on living with COPD and oxygen?
    There are many organizations to give you information on how to live with COPD. Better Breathers Clubs, Pulmonary Rehabilitation, Publications and magazines. Always check with your physician to get more information.
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46. Can I use the Eclipse in my car and my husband’s car?
    Probably, but check the User Manual on the use of the product in a particular vehicle.
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47. Can I use oxygen if I smoke?
    Oxygen can rapidly accelerate a fire. You should never smoke while using oxygen, or even when you are near the equipment. It is best if you do no smoke or let others smoke in your home or near your oxygen equipment.
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48. Do I have to use my oxygen at all times?
    Your physician will prescribe the best oxygen prescription for you. You should use your oxygen based on how your doctor and respiratory therapist instructs you. Do not change your prescription, unless you consult your doctor first.
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49. Where do I get my oxygen after my doctor prescribes it?
    Your doctor should give you a list of Home Health Care providers in your area. These companies deliver your oxygen, help you set it up and will take care of the maintenance of your oxygen equipment.
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50. How long will I have to use my oxygen?
    COPD is a progressive disease. Most patients with chronic obstructive pulmonary disease will continue to need oxygen to some degree for the rest of their life. Consult your doctor about an exercise program and other activities and diet that may be a benefit to live with this disease.
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51. My husband has a hard time walking down the street without stopping to catch his breath. What should I do?
    Encourage your husband to see his doctor or consult with a pulmonologist.
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52. Will my oxygen prescription increase over time?
    It is likely with COPD, however, it is recommended to talk to your doctor about a healthy lifestyle consisting of daily exercise, a healthy diet and enough sleep.
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53. Why would I have to use oxygen?
    If you are having trouble breathing, sleeping or getting around, this may be a sign that you may have a chronic lung condition that is limiting the amount of oxygen reaching into your lungs and your bloodstream. Your doctor will perform some tests that will identify the need for you to have oxygen for various activities in your life, such as sleep, altitude, exercise and rest.
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54. What happens if I don’t use my oxygen like my doctor prescribes?
    Use should use your oxygen as your doctor has prescribed. If you do not, your symptoms may get worse and lead to complications to your condition. You should always consult your physician before making any change or discontinuing your prescription.
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55. How does the Eclipse make oxygen?
    The Eclipse takes oxygen from the air and removes the nitrogen. This is a process called Pressure Swing Adsorption.
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56. What happens if the Eclipse starts to alarm?
    There is a Alarms and Troubleshooting table in the User Manual. Please consult this to identify the condition of the equipment and how to resolve the issue.
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57. What is my quality of life going to be like now that I am on oxygen?
    The quality of your life is in your own hands. How you chose to live is completely up to you. The Eclipse allows you all the mobility and freedom that you choose. Because of the continuous flow, high dosing Pulse dose system, battery power, ability to operate in a car; you have all you need in one piece of equipment to do whatever you want. Travel is not limited, mobility in and outside your home; all with one piece of high tech equipment.
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58. Do I need to have a supply of oxygen cylinders in my garage?
    It is recommended to have a back up supply of oxygen. Your Home Health Care Provider should provide you with a cylinder of oxygen for emergency needs.
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59. Is there a patient organization so I can learn more about COPD?
    http://www.homeoxygen.org/member.html You can join the National Home Oxygen Patient Association and learn more about living with long term oxygen.
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60. What happens if I run out of oxygen?
    If you have the Eclipse and have access to a power outlet (either AC power or in a vehicle) you should be able to operate the Eclipse and have oxygen.
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61. How long does it take to charge the battery?
    The battery is able to be recharged when the Eclipse is plugged into external power.
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62. Can I use the Eclipse when the battery is charging?
    Yes, you can use the Eclipse while the battery is charging.
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63. What should I do if my Eclipse needs repair?
    Consult your User Manual and then contact your home health care provider or the place you purchased the Eclipse from to schedule the repair.
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