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A Comprehensive Guide to Nectar Mattress Return

This article will guide you through the Nectar mattress return policy and will explain each step in detail.
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Last updatedLast updated: May 21, 2021
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The Nectar mattress is one of the highest-rated, all-foam bed in a box mattresses on the market today. Those that prioritize pressure relief and are seeking a medium firm mattress with strong contouring capabilities are best suited for a Nectar mattress. One of the most appealing features of these mattresses is the Nectar mattress return policy. With a lifetime warranty and a 365-night trial period, purchasing a Nectar mattress is risk-free and providers buyers with an opportunity to try this mattress on before committing to it long-term.

Nectar mattress return policyA Comprehensive Guide to Nectar Mattress Return

Nectar mattresses are known for their uniquely generous return policy. These mattresses not only carry a forever warranty, but they also allow buyers to purchase their mattresses on a trial basis for a year, giving consumers the opportunity to sleep on their new mattress at every point in the weather cycle to ensure that they are truly satisfied with their purchase. And for those that decide that this new mattress just isn’t right for them, the return process is as simple as contacting customer service, confirming your original purchase, and scheduling a pick-up date.

365-night sleep trial

Nectar’s signature “365-night trial” is the longest trial period on the market today. The trial period starts the day after your new mattress is delivered and extends for a full calendar year. This enables sleepers to get a feel for their new mattress every night of every season in every type of weather over the course of a whole year, making sure that you are just as happy with your new, all-foam mattress in the summer months as you are in the dead of winter.

With their Adaptive Cooling Technology Cover, Nectar guarantees that sleepers will never sleep hot on their new mattress. This 365-night sleep trial allows users to really put this to the test and make sure that this technology works for them specifically.

Break-in period

Most sleep experts agree that it takes some time for a person’s body to adjust to sleeping on a new mattress. Nectar provides this necessary waiting period to all of its customers. Called the Adjustment Period, these 30 days give new mattress owners the opportunity to get comfortable sleeping on their new mattress and allow the necessary time to pass in order for the mattress to conform to you.

What happens after 30 days?

If after the Adjustment Period ends and new Nectar owners are not feeling fully satisfied with their mattress purchase, they can contact customer service and initiate their mattress return.

Return process

A Comprehensive Guide to Nectar Mattress ReturnThe Nectar return process couldn’t be simpler! There are only 3 steps before getting your full refund – contacting Nectar, sending a request, and organizing a pick-up of your delivered mattress.

Contacting Nectar

You may initiate a return of your Nectar mattress between days 31-365. You can contact support through email at [email protected] or by calling 1-888-425-4854.

Sending a request

Once you have contacted Nectar support, the representative will ask for a bit more information and documentation about your initial mattress purchase. You must return their requests within 30 days, otherwise you will need to start the return process over again. Additionally, the company reserves the right to deny your request for a return if you are outside of the 365-day window.

Organizing a pick-up

One of the best things about the return policy at Nectar is that the used mattress doesn’t go to waste – Nectar works alongside charities local to you and arranges for an organization to come by and pick up your used mattress at a date and time that is convenient for you.

Knowing that your returned mattress will not be wasted and will instead be donated to a local charity, which helps those weighing the decision to return their mattress purchase by easing their guilt, since client’s customers can rest assured that their mattress will not go to waste.

Refund process

As soon as the pick-up process has been completed, Nectar will provide customers with a full refund. The money will be returned to the same account as the original payment source. Most credit cards take up to 3 days to post customer’s refunds to their accounts. If the mattress was purchased using a financing option, a Nectar representative will walk customers through the refund process.

Though their refund policy is quite generous, there are fine print points to be aware of when returning your mattress. Specifically, keep in mind that:

    • Delivery fees are nonrefundable.
    • Promotional items cannot be returned.
    • Any damage other than normal wear-and-tear, such as mold or bed bugs, can result in your mattress being ineligible for return. It is recommended that users purchase a water-proof mattress cover to use from day one in order to ensure that your mattress is protected.

Final thoughts

The Nectar mattress return policy is one of several things that make this all-foam mattress one of the best mattresses on the market today. User reviews show that this mattress provides the right balance between support and pressure-relief while also being affordable. Its 4-layer design enables this mattress to provide sleepers with a solid, stable, medium-firm level of support, which can provide great comfort and relief to all types of users. Additionally, the Nectar is soft to the touch, due in large part to its multiple layers of memory foam. All of these features make the likelihood of returning this mattress slim, but for those that do, the Nectar return policy and superior customer service put this mattress at the top of the list in today’s mattress industry.

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